This policy explains how 3d Systems handles information submitted through 3dussupply.com. The site is designed for business communications about additive manufacturing systems, tooling, equipment, machinery, capacity reservation, and supplier documentation review.
We may collect business contact details, company name, email address, phone number, program type, message content, and technical context voluntarily provided through the inquiry form. We may also receive server logs, device information, and basic analytics data used to maintain website performance and security.
Information is used to respond to inquiries, route questions to program, quality, or commercial teams, prepare a preliminary capacity review, maintain inquiry records, improve the website, and comply with legal obligations. Program details may be summarized internally so the right engineering or sourcing contact can answer accurately.
Please do not submit export-controlled files, regulated medical-device records, customer-confidential drawings, or proprietary CAD files until the correct NDA and transfer route has been confirmed. If such information is received unexpectedly, access may be restricted or the file may be deleted.
We do not sell business inquiry data. Information may be shared with service providers that help operate the website, with internal teams responsible for the inquiry, or where required by law. If a program requires review by a qualified supplier route, sharing will be handled under the applicable commercial and confidentiality terms.
Inquiry records are retained for business follow-up, audit continuity, and legal compliance. You may request correction or deletion of contact details where applicable by contacting the program desk. Some records may be retained if required for contractual, security, or compliance reasons.